(NORFOLK COUNTY, ON) – The Ontario Provincial Police (OPP) Norfolk County Detachment has investigated complaints from residents after suspicious individuals were canvassing homes in the Simcoe area in an effort to inspect the homeowner’s hot water tank and gas and hydro bills.
The Norfolk County OPP is urging all homeowners to be very skeptical when someone arrives at your door inquiring about any personal information about you or your residence.
“If there is something wrong with your gas and electricity, your gas and electricity provider will call you to make an appointment? They will not visit your home unannounced wanting to inspect your furnace or hot water heater and they will NOT ask to see your account number or your utility billsâ€, comments Constable Ed Sanchuk, Norfolk County OPP.
Here are some tips to protect yourself when the next door-to-door salesperson shows up at your home.
Ask for Identification- Reputable companies use photo ID. Don’t let the salesperson start their pitch until you have seen photo ID. Get the name of the business and the name of the salesperson. Homeowners should then inquire about the peddler’s permit that is required in Norfolk County to allow individuals to go door to door. If they cannot produce all of these documents, close your door.
Don’t sign on the spot- If the salesperson pressures you to sign on the spot, don’t. Shut the door or insist that you need additional time to read and understand the agreement. Reputable salespeople will carry brochures about their products or services. A “deal†is never only good for that visit. If you need further time to review the offer it will be there tomorrow.
Understand the agreement- How long does the agreement last? Are there any other costs? Are there fees if you cancel the agreement? Will the company renew the agreement without your prior written consent?
Be aware of when to show your bill. You are under no obligation to show a copy of your energy bill to a salesperson. However, if you do want to enter into a contract, the salesperson will need to see a copy of your bill to get your utility account number in order to process the contract. Treat the information on your energy bill with the same confidentiality you would for your credit card bill – only show it when you are ready to sign a contract.
Remember, reputable companies comply with the law. If you believe the business or salesperson made a false, misleading or deceptive statement you may have further remedies under the Consumer Protection Act. Further information can be found at: www.ontario.ca/consumers/your-rights-under-consumer-protection-act